More Needs Analysis = Less Training
single time DSA has created a needs assessment/analysis study for a
client, we have lessoned or eliminated the requirements for
formal training. I am sure this has also been your result when you have completed
a true needs assessment/analysis study, looking for the root
cause of high priority needs.
Case in point…Phone
rings…I answer …Client speaks – “I
understand you do course development?” Me speaking –“Yes,
we do!” Client – “Great, I need six two-day courses
put together for our sales force.” Me – “ Wonderful.
Please tell me more about your situation…”
Long story short, I was able to turn the client around from a training
request and get an agreement to conduct a needs assessment/analysis
before developing any training. The result was only four days of training,
highly focused on what their new field sales force really needed and
seven, YES seven, categories of non-training recommendations.
don’t we do more needs assessment/analysis
studies? Below are 5 main themes we heard from interviewing training
people from one
very large internal training department of a manufacturing company:
customers’ current perceptions and expectations of
the TRAINING department
- Lack of knowledge/skills
to do needs assessments/analysis
cost model – training department is set up
to be paid for people attending training classes
- Lack of alignment
with Needs Analysis as a training department’s
- Job roles misaligned
with Needs Analysis – Reinforced for
training, lack of internal line manager support and commitment to needs
assessment/analysis – they think they already know the needs
some of these themes sound a little familiar to you? Click here
to see some of our recommendations.
I hope that one or more of these general recommendations will help
you to help your organization value needs assessment/analysis
studies and to perform them in all appropriate situations.
Want to hear more on this topic? Darryl will be speaking on More
Needs Analysis = Less Training at the Training
2007 Conference in
Orlando on Monday, Feb 27th.
Article © 2007
Darryl Sink & Associates, Inc