Two - Doing Things Right
the last Tips article, I suggested that sometimes doing things
to matter more than doing them right now. I gave a couple
suggestions and asked if any of you had ways that your organization tries
to make sure you are
not just giving a knee-jerk reaction to every request that comes in, but
putting your learning and performance organization energy into The
Camille Johnson of State Farm Insurance Company, ODA Training Department,
suggests the following questions to help identify what is RIGHT in the first
- Do your ID tasks match
the project objectives?
- Have you properly
identified your resources: people, time, access to SMEs?
- Have you properly
identified the tasks?
- Do you really
need training? If the screen is properly designed, why would you need
training on how to navigate the screen?
- Have you identified
the proper "training"?
Not every problem needs a PPT. Perhaps you only need a job aid, or a
David Hyberger, Training Manager of Computer Services Inc., describes how
their method of alignment helps their organization do the right things as
Each year, senior management provides our corporate “Big Rocks”,
4 or 5 very broad areas of need to support the corporate strategies for the
coming year. Each department then takes the Big Rocks and develops their
own departmental goals that support each of the Big Rocks.
goals are created from the bottom up to enhance dedication to their successful
completion. Each member of the
management team is then
charged with monitoring their departmental goals through to successful completion
and reporting on progress twice each year. Written achievable goals, detailed
action plans, realistic target dates and periodic reporting to everyone in
the organization enable us to agree on a course of action to do the right
Does consistently doing the right thing right make a significant difference?
Using the two examples sent in to us this week, the track record, at least
financially, is exemplary. CSI has increased its cash dividend to stockholders
in EACH OF 17 Years. State Farm, with more than 79,000 employees, is now
the largest insurer of cars and homes, and is highly rated for financial
and David, for providing additional ways to stay focused on doing the right
Until next time,
Article © 2006 Darryl
L. Sink & Associates, Inc.